Support

Clients may initiate a support ticket or look up an open or closed support ticket using the link below. 

The first time you visit, the portal will ask you to authorize your email address. Be sure to use your business email address—the system checks to make sure you are listed as a contact. 

Once you are logged in, there are only two choices: “Submit a ticket” and “Look up a ticket.”  

It’s easy to create and submit a ticket; simply choose “I have a problem” or “Add or remove employee.” 

Similarly, you may look up a ticket, open or closed, as long as it applies to you, based upon your email address. 

Currently, the portal is very basic. It can be a handy way to accomplish a couple of specific tasks. So, if it appeals to you, please use it! Otherwise, feel free to continue contacting us by email or phone, whichever is your preference.

 

 IDEOLITY Support Portal